Crafty Syntax Live Help (CSLH) is an open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer.I use this through out my site and have embedded it into my Content Publishing System. Customer and Visitors a like have the option to communicate with me, On-Line. It only makes sense since I am On-Line all day long …. RIGHT???

Adding Value to your site and your services, this is a great project!

Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used. Crafty Syntax Live Help is free and is progammed in PHP with Mysql for the datatabase.

Other highlighted features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators. runs on your server and is open source GPL.

Most people when they invest a certain amount of time and money into their web site use an email address that ends in their domain name, right?

It still amazes me that people with perfectly respectable web sites continue to use their “AOL.com” email address or something other than there web site address. I am not slamming AOL here at all, certainly a great service for it’s niche.

I’m trying to think of a good analogy,…

here we go.

I have a business that has a storefront at 1600 Pennsylvania Ave. I send out business inquiries but have everyone respond to my home address.

It tells me: 1) the owner is not committed to their web site, 2) this site probably won’t be here very long, 3) they are not professional.